FOR TRADES AND SERVICE BUSINESSES
Capture the next job while you are out working for a customer.
Victoria answers calls, email and messages while your team works. She can collect what the customer needs help with, where the job is and the other information you need to decide what should happen next.
Customer contact does not have to stop when your hands are busy
You are in the middle of a job when the phone rings. The customer wants help with a new piece of work. Victoria receives the enquiry, collects relevant information and makes sure you receive something useful to work from rather than simply another missed call.
A customer writes in the evening asking whether you work with a particular type of job or material. Victoria uses the knowledge and terminology you have given her, answers what she is meant to answer and leaves questions requiring your judgement to your team.
A previous customer returns with another question. When the customer can be safely identified, Victoria can use relevant history from earlier contact so the conversation can continue with more context.
From first contact to a useful next step
Victoria does not need to promise a job to make the customer contact valuable. She can collect the address, type of work, scope, preferred timing and the other information you decide your team needs before making a decision.
That means the next step can begin with better information, whether it becomes a booking, quotation, callback or a no.
BUSINESS VALUE
What is one missed job worth?
For many trades businesses, Zhyrana does not need to create hundreds of new customers to make a difference. One job that would otherwise have gone to the next company can change the economics of an entire month.
The value is also in the time between jobs. When Victoria handles the first questions, the technician, carpenter or installer does not need to stop working for every call or routine enquiry.
And when the calendar is already full, demand does not have to disappear from view. Enquiries that cannot be accepted can still be documented. If the same types of jobs, areas or timing requirements keep appearing, you have better information for deciding when additional capacity may make commercial sense.
Answer more. Lose fewer opportunities. And see the work you do not yet have capacity to take.
TRY FOR 30 DAYS
Try Victoria in your own business.
Choose how you want to start. Contact Victoria through Web Chat, phone, email, SMS, WhatsApp or Web Form.
Once Victoria can identify you, you can also change contact method and experience how the same receptionist can keep relevant context together.
Web Form
Web Form
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30 days without the fixed monthly fee. Actual usage is charged. The subscription continues automatically after the trial unless it is cancelled before the trial ends.