FOR SALONS AND TREATMENT BUSINESSES
Give the customer an answer without interrupting the treatment.
Victoria handles customer contact while you focus on the customer in front of you. She answers questions, helps customers find the right service, handles bookings and changes, and hands over when something requires your judgement.
The customer in front of you and the next customer do not have to compete for the same minute
The phone rings in the middle of a treatment. Instead of interrupting, Victoria can receive the next customer, answer common questions and help the person move towards a booking.
A customer wants to book but does not know which service is right. Victoria can use your own information about treatments and services, ask the questions you have defined and let your team take over when human judgement is required.
A returning customer wants to reschedule or come back. When the customer can be safely identified, Victoria can use relevant information from previous contacts and bookings so the conversation can continue more easily.
Different treatments can use different booking rules
Straightforward services can be booked. Special cases can wait for your decision.
An ordinary service with clear conditions can be booked and confirmed according to your rules.
A more unusual treatment, combination or question can instead be collected and passed to the right person before anything is confirmed.
You therefore do not need to choose between full automation and completely manual handling.
Victoria works independently. Your team takes over when it should.
BUSINESS VALUE
What is it worth not having to choose between the customer in front of you and the customer trying to book the next appointment?
A treatment interrupted by the telephone is worse for the customer already there. At the same time, a call that is never answered may be the next booking that disappears.
Victoria makes it possible to handle both better.
And when the schedule is full, it is valuable to know what customers are still requesting. If many customers try to book certain times, treatments or team members when you do not have capacity, those patterns can become visible in the customer conversations.
That provides better information when considering:
- longer opening hours
- additional practitioners
- different schedules
- more capacity for a particularly popular service
Fewer interruptions during treatment. More customer contacts that actually get a next step.
TRY FOR 30 DAYS
Try Victoria in your own business.
Choose how you want to start. Contact Victoria through Web Chat, phone, email, SMS, WhatsApp or Web Form.
Once Victoria can identify you, you can also change contact method and experience how the same receptionist can keep relevant context together.
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30 days without the fixed monthly fee. Actual usage is charged. The subscription continues automatically after the trial unless it is cancelled before the trial ends.