FOR AUTO WORKSHOPS
Let the workshop work. Victoria handles the next customer contact.
Victoria answers while the team works on the vehicles. She can receive service enquiries, collect information about the vehicle and the customer’s problem, help with bookings and provide the right context when the workshop needs to decide what happens next.
A customer enquiry does not have to begin with a mechanic putting down the tools
A customer calls about an unusual noise and wants an appointment next week. Victoria collects information about the vehicle, what the customer is experiencing and the other details your workshop has decided it needs. If someone needs to assess the problem first, the full context is passed on.
Another customer wants to book a standard service. Victoria knows which services you offer, which team members can perform them and when the relevant availability exists. Where your rules allow it, a straightforward booking can move ahead directly.
A returning customer gets in touch again. When the customer can be safely identified, Victoria can use relevant history from previous conversations and bookings instead of treating every contact as the first.
Bookings that understand how the workshop works
The right service, the right person and the right availability before the booking is confirmed.
Victoria does not work from an empty calendar alone. A booking can take into account which service is needed, who can perform it, when the right person is available and whether the booking can be confirmed directly or requires the workshop’s approval.
A straightforward service can move ahead directly.
An unclear fault can be documented and passed to the workshop for a decision.
Victoria works independently. Your team takes over when it should.
BUSINESS VALUE
What is a service or repair worth if it would otherwise go to the next workshop?
When nobody answers, the customer does not need to wait long before another workshop is only one search result away.
Receiving more enquiries is therefore valuable in itself. But Zhyrana can also help you learn from the jobs you cannot accept.
If the workshop repeatedly has to say no because the calendar is full, that information does not have to disappear. Customer conversations can show how often demand cannot be accommodated and what type of demand it is.
That gives you better information when asking:
- Do we need another mechanic?
- Is there enough demand for longer opening hours?
- Is one particular service being requested more often than we can deliver?
- Is it time to create more capacity?
A no to the customer does not have to mean lost information for the business.
TRY FOR 30 DAYS
Try Victoria in your own business.
Choose how you want to start. Contact Victoria through Web Chat, phone, email, SMS, WhatsApp or Web Form.
Once Victoria can identify you, you can also change contact method and experience how the same receptionist can keep relevant context together.
Web Form
Web Form
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30 days without the fixed monthly fee. Actual usage is charged. The subscription continues automatically after the trial unless it is cancelled before the trial ends.